Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Booking details and travel preferences
• Payment information (processed securely through PayPal)
• Accommodation preferences and special requests
• Dietary requirements and accessibility needs
• Inquiries and communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Browser type and version
• Device type and operating system
• IP address and approximate location
• Pages viewed and time spent on our site
• Referring website (if you came from another site)

We process your personal data on these legal bases: to perform your booking contract, to comply with legal obligations, with your consent (marketing and analytics), and for our legitimate interest in operating and improving our services. In particular:

• Process and confirm your tour bookings
• Communicate with you about your reservations and travel plans
• Provide customer support and respond to your inquiries
• Send booking confirmations and travel documents
• Process payments securely
• Improve our website, services, and user experience
• Send promotional offers (with your consent)
• Comply with legal obligations

We implement security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing through PayPal
• Limited access to personal data
• Regular security audits and updates
• Secure data storage systems

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure.

We may share your information in following circumstances:

• Service Providers: Third-party services that help us operate our business (e.g., payment processors, email services)
• Tour Partners: Local guides, accommodations, and transportation providers as necessary for your trip
• Legal Authorities: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our site to improve it
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can control cookie settings through your browser preferences.

You have certain rights regarding your personal information:

• Right to Access: Request a copy of personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Opt Out: Opt out of marketing communications
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal information

To exercise these rights, contact us at moroccoexplorers2025@gmail.com. If you believe your data has been mishandled, you may lodge a complaint with the Moroccan data protection authority (CNDP).

We retain your personal information only as long as necessary:

• Booking and payment records are kept for 10 years as required by Moroccan accounting and tax law
• Marketing data until you opt out or it is no longer relevant
• Correspondence and support records for up to 3 years