General Travel FAQs
How do I book a tour?
You can easily book a tour through our website by selecting your preferred itinerary, travel dates, and group size. Once you’ve made your choice, follow the booking process to secure your reservation. For assistance, you can contact our customer service team.
What is included in the tour package?
Our tour packages typically include:
- Accommodation (hotels, riads, or desert camps)
- Transportation within Morocco
- Guided tours and entrance fees to attractions
- Breakfasts and some meals, depending on the package
- 24/7 assistance during the tour
Details for each tour package can be found on the specific tour page.
Can I customize my tour?
Yes! We offer customizable private tours based on your interests, budget, and schedule. Contact us to create a personalized itinerary for your group.
Are the tours suitable for families with children?
Absolutely! We offer family-friendly tours, including activities and accommodations that cater to children of all ages. Let us know if you have specific requests or requirements for traveling with kids.
What should I pack for a Morocco tour?
Pack lightweight, breathable clothing for warm days and a jacket or sweater for cooler evenings, especially if visiting the desert. Comfortable shoes for walking and sun protection (hat, sunscreen, sunglasses) are also recommended. If you’re visiting religious or rural areas, consider bringing modest attire.
How do I get to Morocco for the tour?
International flights typically arrive at major airports such as Casablanca (CMN), Marrakech (RAK), or Fes (FEZ). You’ll need to book your flight separately, and we can arrange airport pick-up as part of the tour package.
What languages are spoken during the tours?
Our tours are conducted in English, French, and Arabic. Upon request, we can arrange guides fluent in other languages such as Spanish or German.
What type of transportation is used on the tours?
We provide comfortable, air-conditioned vehicles for all tours, including private cars, minibusses, or 4×4 vehicles for desert and rural trips. All drivers are licensed and experienced in Morocco’s roads.
Can I join a group tour as a solo traveler?
Yes, solo travelers are welcome! You can join one of our small group tours, which is a great way to meet fellow travelers. We also offer private tours if you prefer a more personalized experience.
Are the tours accessible for people with disabilities?
We strive to accommodate travelers with different needs. Please inform us in advance of any specific accessibility requirements, and we will do our best to ensure a comfortable experience.
What is the cancellation policy?
Our cancellation policy varies depending on the tour package. Generally, cancellations made 30 days before the tour start date are eligible for a full refund. For cancellations made closer to the tour date, partial refunds may apply. Please review the specific terms on your booking.
What is the best time of year for a Morocco tour?
The ideal time to visit Morocco is during spring (March to May) and fall (September to November) when the weather is mild. Summers can be very hot, particularly in desert regions, while winters are cooler, especially in the Atlas Mountains and Sahara Desert.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online bookings. If you prefer a bank transfer or another method, contact us for details.
is tipping expected during the tour?
Tipping is customary but not mandatory. If you are satisfied with the service, a tip for your guide, driver, and hotel staff is appreciated. A general guideline is 10-15% for guides and drivers.
What is the group size for your tours?
Our group tours typically range from 6 to 12 people, ensuring a personalized experience. For private tours, the group size is flexible and can be customized according to your preferences.
Can I join the tour if I’m traveling during Ramadan?
Yes, our tours operate during Ramadan. While some businesses may close or have reduced hours during the day, we adjust the itinerary to ensure a smooth experience. You’ll also have the opportunity to experience the unique cultural atmosphere of Morocco during this holy month.
What happens if my flight is delayed or canceled?
If your flight is delayed or canceled, please contact us as soon as possible. We will adjust your tour schedule to accommodate changes in your arrival time whenever possible.
Do I need travel insurance?
Yes, we highly recommend purchasing travel insurance that covers medical emergencies, trip cancellations, and other unforeseen events. It’s a small cost for peace of mind while traveling.
Can I pay a deposit to secure my booking?
Yes, a deposit is required to secure your tour booking. The remaining balance is due before the tour start date, with flexible payment options available.
How do I contact you for more information?
You can reach our customer support team via email at support@moroccoexplorers.com or call us at +212636904221. We’re happy to answer any additional questions you may have.
